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Behind the Revolution

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The Employee Experience Defined: What It Is and Why It Matters

Fact: focusing on employee satisfaction or employee engagement isn’t quite enough anymore. As workplaces continue to evolve, it’s more important now than ever to think about the employee experience as a whole.

Employee experience is a term that’s only been around for a short while, but long enough that—according to SHRM—it’s the latest trend taking over the world of HR.

It’s a play on words you already know—customer experience (CX)—and has adopted the acronym EX.

So, what is the employee experience, or EX?

We like how Forbes puts it: “EX is the sum of everything an employee experiences throughout his or her connection to the organization—every employee interaction, from first contact as a potential recruit to the last interaction after the end of employment.”

You can’t see us right now, but we’re grinning from ear to ear. Why? Because our mantra is that recognition should show up throughout the employee experience! And it always has been. In fact, we’ve known for quite some time that your mission from the moment your new hires walk through the door until they’ve worked their last day is to keep them engaged . . . and connect with them at each touchpoint along the Hi-to-Bye journey.

Check it out:


First Days. First impressions are everything, and you can set your employees up for success by making them feel truly welcome from day one. RecogNation can help you ensure smooth onboarding using recognition tools and gifts.  

Anniversaries. Show appreciation for loyalty and commitment by honoring work anniversaries with style. RecogNation’s service awards celebrate employees in a variety of ways, like custom gifts, merchandise offerings from top brands, and the Treat Yourself card. Take your pick!

Award-Winning Performance. When exceptional effort is rewarded, it encourages continued performance, while motivating others to do their best work. Points are a great way to do this, because then employees can redeem their points for a gift of their choosing! We’ve got an awesome selection of gift cards to more than 70 retailers, merchandise, and digital rewards.  

Inspired Events. Nothing boosts morale like a special event. Celebrate as a community while reinforcing company values.

Team Building. Drive positive company culture and team camaraderie by rewarding collaboration and encouraging peer-to-peer recognition. It’s important to get team members involved by giving each other props with nominations, eCards, and more.

Life Celebrations. Life’s momentous occasions present a unique opportunity to celebrate your staff and strengthen relationships.

Everyday High Fives. Even day-to-day accomplishments should be celebrated—it’s important to offer positive, everyday feedback so your team feels appreciated.

Retirement. Mark this significant occasion with style, ensuring retiring employees feel appreciated for all their hard work, while giving the rest of the team something to aspire to.

Now, You May Be Asking…

Why should I do all this?

In short: to retain your top talent, improve business performance, and attract new talent.

The long version: According to a SHRM study, only 6 percent of the organizations they analyzed could be classified as experiential. However, when compared to nonexperiential enterprises, they have four times higher average profits, two times higher average revenues, and 40 percent lower turnover.


So, Are You Ready?

With our help, you can start a positive culture revolution and keep it going—for each employee, through every experience. Contact us today! Our team of experts would love to talk with you about how our custom solutions keep your employees engaged and focused all the way from “hi” to “bye.” Request a FREE demo here, or call us at 888.919.7600 and ask to speak with one of our sales representatives.