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Frequently asked. Always answered.

If you’re looking to become a part of the RecogNation community and transform your company culture, there are sure to be some questions that arise. We’re happy to answer any and all of them!

  • What is the cost of your platform and services?

    We operate from a transparent SAAS model that separates the costs of the technology, administration, support, customer service, etc., into a set month-to-month fee. This keeps these costs isolated from the dollars invested into the recognition solutions for your team members

  • Do you have hidden fees and markups on merchandise and award values?

    There are no hidden fees or markups on any of our merchandise or other redemption offerings. The value invested for rewards are transferred outright dollar-for-dollar to the recipients.

  • Explain your corporate philosophy regarding employee recognition.

    We believe there is no moment too big or too small in the employment journey that does not require some form of acknowledgment or feedback. Businesses are made of moments; our reactions to those moments are what drive company culture, shaping the results that follow.

    We believe most managers and leaders want to show appreciation and acknowledge others' great work and behaviors. However, most don’t know how to express those feelings and are lacking the tools to feel comfortable doing so.

    We are on a mission to change that reality and to challenge what are often dismal engagement statistics within companies by equipping leaders with the know-how and tools to celebrate and appreciate their team members, furthering culture and performance, and fostering connection between employees and their work, team, and organization.

  • Can your platform integrate with our HRIS system?

    We have established API connections with most leading HRIS providers. Our development team is happy to review the availability and accessibility of an API integration with your preferred provider. Should it be feasible to establish an API connection, we have the team to make it a reality for you.

  • Do you offer Single Sign-On?

    Yes, SSO is a popular choice for our clients.

  • Do you have an app?

    Our responsive platform is optimized for any mobile device or tablet, but we do not offer a separate app. SMS text messaging and mobile push notifications keep engagement high and make access easy.

  • What are your customer service hours and SLAs?

    Our in-house customer service team is available for tier-one support, via phone and email, Monday - Friday from 8:00 a.m. to 7:00 p.m. EST.

    Service-Level Commitments:

    • 95% of phone calls are to be answered with a live agent within 15 seconds;
    • All emails received within operating hours will be responded to the same day;
    • All emails and voicemails outside of operating hours will be responded to the next business day;
    • We strive for 100% customer satisfaction;
    • Multi-language support is available.
  • Do you support global locations and employees?

    Yes, we currently administer programs with team members located in over 100 countries. We provide full language translation, in-country reward fulfillment, culturally relevant catalog offerings, and more.

  • What is the estimated amount of time needed to launch a program?

    We have found that time estimates vary dramatically per customer and program. Our standard implementations are estimated at six to eight weeks and then expand or shrink from there depending on a variety of factors: program complexity and components, technology integrations, availability of customer resources, approval processes, communications launch strategy, etc.

Don’t see your question? Give us a call at 888-919-7600 and we’ll be happy to assist!

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